Escrow Protection Protocol

Cancellation, Escrow & Refund Policy

Fair cancellation rules, escrow disbursement protocols, and money-back protections for Clients and Service Professionals under Nigerian Law.

Effective Date: August 9, 2026 | CBN Consumer Protection & Payment Guidelines Compliant

Escrow Custody Protection Guarantee

Every job booked on HandyHub Pro is protected by our regulated Escrow Settlement system. When a Client books a service, funds are securely held in escrow until the job is completed to specification. Funds are disbursed to the Professional only after Client approval or expiry of the 48-hour inspection window.

1. Client Cancellation Rules & Schedule

🟢 Cancellation > 2 Hours Before Scheduled Window100% Full Refund credited immediately to your HandyHub Wallet or original payment card. No cancellation fee charged.

🟡 Cancellation < 2 Hours Before Scheduled Window (or En-Route)A nominal ₦2,500 Late Cancellation Fee is deducted to compensate the dispatched Service Professional for transport and opportunity loss. Remaining balance refunded.

🔴 Client No-Show / Denied Entry Upon ArrivalA ₦3,500 Mobilization & Site Visit Fee is deducted to compensate the Professional. Remaining balance refunded.

2. Service Professional Default & Non-Arrival

If a Service Professional cancels a confirmed job or fails to arrive within 30 minutes of the scheduled window, the Client receives an instant 100% full refund plus priority auto-reassignment with a 10% discount voucher funded from defaulting artisan penalty pools.

3. Refund Disbursement Timelines

HandyHub In-App Wallet: Instant credit (0 seconds). Can be used immediately for future service bookings.
Debit Card / Bank Account Refund: Processed within 24 to 48 banking hours via Paystack gateway depending on your Nigerian card issuing bank.

Need Help with a Refund or Dispute?

Our 24/7 Escrow & Billing Resolution Desk is ready to assist you.

Contact Billing Support